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Raleigh, NC 27615
Phone:  (919) 981-4475
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GM Admits Quality Standards Were Not Up to Par

General Motors on Monday put out a print advertisement admitting and taking responsibility for the fact that its quality standards in recent years had fallen below what consumers, and indeed the industry, had come to expect.

This kind of frank admission is, of course, somewhat suspect at a time when GM, Ford, and Chrysler have come to Capitol Hill asking for a handout to save them from the costly mistakes they have made which have led to this point, but it is refreshing to see the head of a major corporation in such dire straits take responsibilty for its poor past decision-making. What is unfortunate is that the company is only now apparently realizing what the rest of the market had been telling it and the rest of the “Big Three”, Ford and Chrysler, for years now: that the quality and design innovation in their products simply does not match their competitors in the industry.

I feel strongly about the underlying drive and innovation of the American worker, and it is a shame that the auto workers in Detroit have been let down by their management, which let poor marketing and design decisions drag down the once great auto makers. Assembly workers can only make the products that the management team designs and sends down the line, and if those marketing and design decisions aren’t enough to allow the company to compete with the other competitors on the world market, the ones who suffer are the workers on the assembly line and in the lower rungs of the corporations, as well as consumers who purchase the products.

GM, Ford, and Chrysler all have good warranties. While certainly not the best in the industry, they are sufficient protect consumers should the products fail to live up to expectations, which happens with surprising regularity. Of course, not all of the vehicles made by the Big Three are bad (we have a 2000 Oldsmobile with over 180,000 miles on it, and have not had the slightest problem), but in my experience many, many lemons tend to be made by these manufacturers. Hopefully, this bailout will be the catalyst that will ultimately put these embattled manufacturers back on top.

In the meantime, if you have bought a new car made by one of the Big Three, and it isn’t living up to expectations, it might be a lemon, entitling you to protection of the North Carolina Lemon Law. Call the Norris Law Firm. We may be able to help.

Norris Law Firm, PLLC
www.norris-law.com
A North Carolina Lemon Law Firm serving North Carolina Consumers